TERMS & CONDITIONS

Last updated: March 28, 2026.

These Terms & Conditions (“Terms”) govern your use of nkvstuff.shop and your purchases from NKV Atelier (“we”, “us”, “our”). By accessing the Site or placing an order, you agree to be bound by these Terms.

If you do not agree, please do not use the Site.

COMPANY INFORMATION

NKV Atelier
Operator: Fruzsina Pető – Sole Proprietor
Registered Office: Palma de Mallorca, Spain
VAT Number: ESY9517943M
Email: hello@nkvatelier.com
Phone: +34 661 661 358

Hosting provider: Shopify Inc., Ottawa, Canada

USE OF THE WEBSITE

By using this Site, you agree to:

  • Provide accurate and complete information
  • Use the Site for lawful purposes only
  • Not interfere with the Site’s functionality or security

We reserve the right to refuse service or cancel orders at our discretion.

PRODUCTS AND DESCRIPTIONS

We take care to accurately present our products, including colours and details.

However, due to screen differences, colours may vary slightly.

All items are handcrafted, and small variations are part of their uniqueness and not considered defects.

We reserve the right to modify or discontinue products at any time.

PRICING AND PAYMENT

Prices are shown in the currency indicated and include taxes where required by law.

We accept various payment methods (e.g. card payments, PayPal).

By placing an order, you confirm that you are authorised to use the selected payment method.

We reserve the right to change prices at any time.

ORDER PROCESS

After placing an order, you will receive:

  • An order confirmation email
  • A shipping confirmation once your order is dispatched

We reserve the right to cancel orders if:

  • The item is unavailable
  • Payment fails
  • Fraudulent activity is suspected
  • Incorrect pricing or product information was displayed

If an order is cancelled, a full refund will be issued.

SHIPPING AND DELIVERY

We ship worldwide using trusted delivery partners.

Delivery times and costs are shown at checkout and may vary.

Once shipped, delivery times are outside our control.

Customers are responsible for:

  • Providing an accurate shipping address
  • Any customs duties or import fees

We are not responsible for lost deliveries due to incorrect address details.

RETURNS AND EXCHANGES

You may request a return or exchange within 30 days of receiving your order.

To be eligible:

  • The item must be unused
  • It must be in original condition

Customers are responsible for return shipping unless the item is faulty or incorrect.

Refunds are processed after inspection of returned items.

For full details, please refer to our Returns Policy.

NON-RETURNABLE ITMES

Due to hygiene reasons, earrings cannot be returned once worn.

FAULTY OR DAMAGED ITEMS

If your item arrives damaged or faulty, please contact us within 48 hours and include photos of:

  • The product
  • The packaging
  • The shipping label

We will offer a replacement or refund at no additional cost.

GIFT CARDS

Gift cards are non-refundable and cannot be exchanged for cash.

They are valid for 24 months from the date of purchase and can be used on nkvatelier.com

If a purchase made with a gift card is returned, the refund will be issued in the form of store credit.

DISCOUNTS AND PROMOTIONAL CODES

Discount codes may be subject to specific terms and conditions.

Unless stated otherwise:

  • Only one code can be used per order
  • Discount codes cannot be combined
  • Codes cannot be applied after purchase

We reserve the right to cancel orders if misuse or abuse of discount codes is detected.

WELCOME DISCOUNT

By subscribing to our newsletter, you may receive a welcome discount code.

The welcome discount is our way of saying thank you for joining the NKV community.

Unless stated otherwise:

  • The code can be used once per customer
  • It cannot be combined with other discounts
  • It must be applied at checkout and cannot be added after purchase

We reserve the right to modify or withdraw this offer at any time.

INTELLECTUAL PROPERTY

All content on this Site — including images, designs, artwork, branding, and text — is the property of NKV Atelier.

You may not copy, reproduce, or use any content without written permission.

LIMITATION OF LIABILITY

To the extent permitted by law, we are not liable for:

  • Indirect or consequential damages
  • Delays caused by shipping carriers
  • Losses resulting from incorrect information provided by the customer

Use of the Site is at your own risk.

RIGHT OF WITHDRAWAL (EU CUSTOMERS)

If you are a consumer in the European Union, you have the right to withdraw from your purchase within 14 days without providing a reason.

This right does not apply to:

  • Items that have been worn
  • Items returned in a used or damaged condition

PRIVACY

Your personal data is handled in accordance with our Privacy Policy.

GOVERNING LAW

These Terms are governed by applicable EU consumer protection laws.

Any disputes will be handled by the competent courts in accordance with these laws.

CONTACT

If you have any questions about these Terms, please contact us:

hello@nkvatelier.com