FREQUENTLY ASKED QUESTIONS
Find answers to the most common questions about our jewellery, materials, shipping, and care.
PRODUCTS & DESIGN
ARE ALL PIECES REALLY ONE OF A KIND?
Yes — every NKV piece is hand-painted and completely unique. We never reproduce the same design, so the piece you receive is the only one that exists.
ARE THE EARRINGS LIGHTWEIGHT?
Yes. We use lightweight wooden bases and carefully selected materials to ensure all pieces are comfortable to wear throughout the day.
WILL THE COLOURS FADE OVER TIME?
No. Each piece is sealed with protective coatings that help preserve colour vibrancy and protect against everyday wear.
MATERIALS & COMFORT
ARE YOUR MATERIALS HYPOALLERGENIC?
Yes. We use skin-friendly, nickel-free materials such as sterling silver, gold-plated silver, and stainless steel.
WHAT MATERIALS DO YOU USE?
Our jewellery combines hand-shaped wood, water-based paints, protective finishes, and high-quality metal components.
ORDERS & PAYMENT
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept secure online payments, including major credit and debit cards, as well as PayPal.
WHEN WILL I BE CHARGED?
Your payment is processed immediately after your order is placed.
IS PAYMENT SECURE?
Yes. All transactions are encrypted and securely processed through trusted payment providers.
CAN I CHANGE OR CANCEL MY ORDER?
If you need to make a change, please contact us as soon as possible. We’ll do our best to help before your order is dispatched.
WILL I RECEIVE AN ORDER CONFIRMATION?
Yes. You’ll receive a confirmation email right after placing your order, followed by a shipping notification once your order is dispatched.
SHIPPING & DELIVERY
DO YOU SHIP INTERNATIONALLY?
Yes, we ship worldwide with tracked delivery. Shipping costs and delivery times vary depending on your location.
HOW LONG DOES DELIVERY TAKE?
Delivery times depend on your location and shipping method. You can find detailed information on our Delivery page.
CAN I TRACK MY ORDER?
Yes. Once your order is dispatched, you will receive a tracking number via email.
CARE & DURABILITY
CAN I WEAR THE JEWELLERY IN WATER?
While the pieces are water-resistant, we recommend avoiding prolonged exposure to water to maintain their quality.
HOW SHOULD I STORE MY JEWELLERY?
Store your jewellery in a soft pouch or box, ideally the one provided, to prevent scratches and damage.
GIFTING
DO YOU OFFER GIFT CARDS?
Yes. We offer e-gift cards — a perfect option if you're not sure which piece to choose.
IS YOUR JEWELLERY SUITABLE AS A GIFT?
Absolutely. Each piece is unique and thoughtfully crafted, making it a meaningful and personal gift.
STILL HAVE QUESTIONS?
Feel free to reach out — we’re happy to help.