RETURNS & REFUNDS

We hope you will love your NKV Atelier piece.

However, if something is not quite right, returns and exchanges are accepted within 30 days of delivery.

ORDER ISSUES

All orders are shipped with tracking.

If your order does not arrive, please contact us at hello@nkvatelier.com and we will help resolve the issue as quickly as possible.

If your order arrives damaged, we will offer a replacement or refund depending on the situation.

Please contact us with a photo of the item and packaging so we can assist you.

If you received the wrong item, please contact us and we will arrange a replacement at no additional cost.

Returns and exchanges are accepted within 30 days of delivery.

To start a return or exchange, please contact us at hello@nkvatelier.com.

We will guide you through the next steps.

Returned items must be:

Items showing signs of wear or damage may not be eligible for a refund.

If you are returning a correctly delivered item, return shipping costs are the responsibility of the customer.

Approved refunds are issued to the original payment method within 3–5 working days.

Discounted items are final sale and cannot be returned or exchanged.