PRIVACY POLICY

Last updated: March 28, 2026.


This Privacy Policy explains how NKV Atelier (“we”, “us”, “our”) collects, uses, and discloses your personal information when you visit or make a purchase from nkvatelier.com or otherwise interact with our services.
By accessing or using our services, you agree to the practices described in this Policy.

DATA CONTROLLER

For GDPR purposes, the Data Controller is:

NKV Atelier
Email: hello@nkvatelier.com

You may contact us regarding any data protection questions at the email above.

CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time for operational, legal, or regulatory reasons.

When we update it, we will:

  • Post the revised Policy on this page
  • Update the “Last updated” date

INFORMATION WE COLLECT

Information you provide to us:

  • Contact details (name, address, phone number, email)
  • Order information (billing and shipping address, payment confirmation)
  • Account details (username, password, security questions)
  • Shopping activity (items viewed, cart, wishlist)
  • Customer support messages

HOW WE USE YOUR PERSONAL INFORMATION

To provide products and services

We use your information to:

  • Process orders and payments
  • Manage your account
  • Send order confirmations and updates
  • Arrange shipping and delivery
  • Enable product reviews

Legal basis: GDPR Art. 6(1)(b) — performance of a contract.

Marketing and advertising

We may use your information to:

  • Send promotional messages
  • Personalize advertising

Legal basis:

  • Your consent (email/SMS marketing)
  • Our legitimate interest (to promote our business)

You may opt out at any time.

Customer support

We use your information to respond to inquiries and improve our services.

Legal basis: legitimate interest.

COOKIES

We use cookies and similar technologies to:

  • Operate and improve the site
  • Remember your preferences
  • Analyse site usage
  • Personalise advertising

For non-essential cookies, we rely on your consent.

You can manage cookies through your browser settings, although disabling them may affect site functionality.

For more details, please see our Cookie Policy.

SHARING YOUR PERSONAL INFORMATION

We share your information with trusted third parties, including:

  • Payment processors (e.g. Stripe, PayPal)
  • Shipping carriers
  • E-commerce platform (Shopify)
  • Analytics and advertising partners

We only share data necessary for them to perform their services.

INTERNATIONAL DATA TRANSFERS

Some third parties may process your data outside the EEA.

In such cases, we rely on:

  • Standard Contractual Clauses
  • Adequacy decisions
  • Other GDPR-compliant safeguards

DATA RETENTION

We retain your information only as long as necessary:

  • Order and billing records: 5 years
  • Account data: until deletion is requested
  • Marketing data: until consent is withdrawn
  • Support messages: 1–3 years

You may request deletion unless we are legally required to retain the data.

YOUR RIGHTS

If you are located in the EU/EEA, you have the right to:

  • Access your data
  • Correct inaccurate data
  • Request deletion
  • Restrict processing
  • Object to processing
  • Withdraw consent
  • Request data portability

To exercise your rights, contact us at hello@nkvatelier.com

THIRD-PARTY WEBSITES

Our site may contain links to third-party websites.

We are not responsible for their privacy practices. We encourage you to review their policies before sharing personal data.

COMPLAINTS

You have the right to lodge a complaint with your local data protection authority if you believe your data has been processed unlawfully.

CONTACT

If you have any questions about this Privacy Policy, please contact us at:

hello@nkvatelier.com